Shipping Policy
At Stact Wellness, we work hard to get your order to you as quickly and reliably as possible.
Order Processing
Orders are typically processed within 1–2 business days.
Orders placed after 1:00 PM ET on Fridays, or on weekends or statutory holidays, will be processed on the next business day, typically Monday.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Rates & Delivery
United States
- Subscription orders: Free standard shipping.
- One-time orders: Flat-rate shipping of USD $5.99.
Canada
- All orders are charged a flat shipping rate of USD $9.99.
Shipping rates for any other available destinations will be shown at checkout.
Estimated Delivery Times
Estimated delivery times begin after your order has been processed and shipped:
- United States: 2–5 business days
- Canada: 3–7 business days
- Other destinations: Delivery times vary based on location and customs processing.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, customs processing, or other circumstances outside our control.
Canadian and International Orders
Customers are responsible for any applicable customs duties, taxes, brokerage fees, or import charges imposed by the destination country or province. These charges are not included in the product price or shipping fee unless otherwise stated at checkout.
Shipping Address
Please review your shipping address carefully before completing your order.
Stact Wellness is not responsible for delays, failed deliveries, or additional shipping costs caused by an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at ask@stactwellness.com. We cannot guarantee that changes can be made after an order has been submitted or shipped.
Lost, Delayed, or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us at ask@stactwellness.com as soon as possible.
Please include your order number and, for damaged orders, photographs of the package and product. We will work with the shipping carrier to investigate the issue and do everything reasonably possible to make it right.
Questions
For questions about shipping or your order, please contact us at:
